Infotec UK Ltd | Services & Consultancy | Customer Support | Engineers

Count on the experts who know your equipment inside and out.

Our nationwide force of Field Engineers and Digital Field Engineers are dedicated to helping you get the maximum uptime from your investment in document imaging technology: Each Infotec Field Engineer is highly trained - A+ certified where required and experienced with multiple brands. They arrive at your site equipped with the know-how, tools, parts and the support of extensive technical resources to get the job done right. They also have access to our hardware and software partners for ongoing training and technical support.

You get action when you place a call for our service.

Infotec Field Engineers call in advance of every appointment. At that time, they will:

Determine the nature of problem
Offer telephone assistance
Determine if parts are needed
Advise you of an estimated time of arrival

You get a "Total Service Call" that leaves things as good as new - or better.

Your Infotec Field Engineer doesn't just resolve the immediate concern. Preventive maintenance is done to enhance machine reliability.

Your equipment is checked and adjusted to factory specifications
It's also thoroughly cleaned, inside and outside

The Infotec Field Engineer will close your call by explaining the nature of the problem and the current status of the repair.

Infotec invests in state-of-the-art, high-tech tools to make service fast and accurate.

Your productivity is protected by networks of information, communications and parts distribution. Infotec Digital Field Engineers and Field Engineers are supported by:

Laptop computers loaded with reference materials and diagnostic software
Call receipt and dispatch systems (including automatic escalation procedures), voice mail systems, touch-tone/RF communications
Critical parts inventoried in their cars, in local offices and warehoused for fast delivery

Performance driven training to assure our best keep getting better.

Infotec Digital Field Engineers and Field Engineers must complete many hours of training annually to ensure critical job skills are acquired and maintained. Training includes:

Product-specific instruction, OEM- or Infotec-delivered and certified
Personal development, including interpersonal skills and time management