Services & Consultancy
Customer Support Centre

Get a fast response when every second counts

At Infotec, we understand that your people need to do their jobs as efficiently as possible. When you call us, we're ready to spring into action with service that's hard to beat.

• Our computerised service call management system routes your call to the right department, whether that be for Service or Supplies our single telephone number ensures simplicity 0870 607 8888

• Our staffing levels and infrastructure provide a fast response time. Your wait time is minimised, ensuring that uptime and productivity are maximised.

• Our people are fully trained and professional; customer service is their job. Their courteous, knowledgeable assistance helps lower the stress of problems.

• Our customer concern escalation process means we "own" your problem.
Plus, we are networked to our hardware and software partners for additional technical support as part of any necessary escalation.

Your one phone call is all it takes – we solve problems by owning them

As you can tell, we go to great lengths to minimise the impact of any interruption. In fact, our entire Customer Support operation is ISO 9001-2000 certified. Ongoing quality assurance monitoring ensures you consistent, high-quality service whenever you require our help.