Services & Consultancy
Customer Service

Responsive
At Infotec, we understand that the longer the down time of your solution the less efficient and productive your organisation becomes. That’s why when you call us, we're ready to spring into action with industry renowned service.

UK Call Centre
Based solely in the UK our high staffing levels and well managed infrastructure provide the response our customers deserve. Our sophisticated call management system routes your call to the right advisor at the touch of a button ensuring speed and simplicity.

Fix Over Phone
Our expert advisors are fully trained and professional; customer service is their job. Their technical and experienced assistance helps lower the stress of problems whilst providing a ‘fix over phone’ option. We pride ourselves on owning your problem from start to finish and go to great lengths to minimise the impact of any interruption.

Reputation
Whether using an Infotec solution in a production environment, the general office or at the desktop, print is a key part of your workflow and your print systems are therefore mission critical. We have an enviable reputation within our industry for the service we provide. Customers are on their fourth or fifth refresh with us knowing that we provide excellent advice, superb products and exceptional service.

BSI Accredited
We are proud of our service standards and work hard to deliver outstanding service to all our customers. Our whole service operation is ISO 9001-2000 certified ensuring you receive the quality of service expected. This is not a one-off. Ongoing monitoring ensures you consistent, high-quality service whenever you require our help.

In the field
Our highly qualified and experienced nationwide force of Engineers is dedicated to helping you get the maximum uptime from your solution. Alongside fixing the immediate issue preventive maintenance is always undertaken to enhance machine reliability and longevity providing a ‘Total Service Call’ that leaves things as good as new - or better.